East Rand Toyota (011) 841 1700 |
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East Rand Toyota is a Mega Car Dealer, whom since April 2003 (when the Dealership was established) has become a prominent Dealership on the East Rand, consistently recording the highest levels of sales volumes and CSI performances. The levels are sustained by instilling an ongoing awareness within our people until it becomes second nature! Our simple philosophy is that East Rand Toyota must remain the Dealership of preference on the East Rand. No wonder that Toyota SA has recognised this by naming East Rand Toyota their “Dealer of the year 2005”, the highest honour for any Toyota Dealership. We were also the “Automark” (used cars) Dealer of the year. Apart from new and used vehicles, we also have the most advanced Service Department (workshop) in the network as well as a Parts department. No less than 4 Business Managers look after our customers’ financial needs. Tired of all the red tape one has to go through these days? Frustrated because people don’t come back to you? You will NOT experience these kinds of fnrustrations at East Rand Toyota. Why? Because at East Rand Toyota we have introduced a “DP Direct” facility for your peace of mind and convenience. When you dial 011 841 1700 with a concern or suggestion, simply say “DP Direct Please” and you will be put through to the Dealer Principal, Albert Wessels, direct. No probing or interrogation by switchboard or any other staff member. You go straight through to the decision maker; what a pleasure! So, why not put us to the test? At East Rand Toyota our staff has an absolute passion for our customers. Each and every staff member lives by our shared values. The first shared value, “We believe that our customers come first”, is lived by every staff member within the Dealership every single day. Every person, irrespective the purpose of the visit, is met with a warm heart. Every staff member at the Dealership, from cleaner to Manager believes in going beyond the expected norms. We know that merely satisfying people is no longer good enough. We need to delight our customers with a view to making their “shopping experiences” the highlight of their day! Our beliefs are the culmination of many years of Toyota’s philosophies to please people, so we’ve simply become “people pleasers” through an all-consuming passion for our product, our people and our customers. Our people are our only sustainable differential advantage and ensure us the edge in our elected market in Boksburg” A major contributor to our efficiencies has been the recent “TSM Advance Express Service” accreditation by Toyota Motor Corporation Japan, another remarkable milestone for the Dealership. We became the first Dealer in the Southern hemisphere to be granted this distinctive certification. This, amongst other things, just contributes towards us becoming better and faster in what we do, allowing high levels of efficiency and professionalism and ultimately, customer delight. We clearly “Lead the Way” |
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